The scope and availability of these services is tailored to the customers' individual requirements and service level expectations. We aim to establish long term relationships with our customers so that we build up a better understanding of the customer's business, helping us deliver a more focused and effective service.
Our pro-active support services aim to drive down the cost of support through identifying and rectifying underlying through trend analysis and understanding and improving the business processes and service delivery.
LEADconcept is able to provide cover during office hours through to full 24 x 7 support, with response times tailored to need. We offer flexibility to allow each customer to tailor key elements of the support to suit their particular needs, whilst remaining cost effective.
You can have the support / maintenance terms agreed in original contract or can have ESA (Extended Service Agreement) signed after project closure.